Orders are generally processed within 2-4 business days after payment is confirmed. Business days do not include weekends or public holidays. Processing may take longer during high-volume periods, promotional events, stock verification, address clarification, or when additional payment review is required.

An order is considered dispatched after it has been handed to the applicable fulfillment or shipping partner.

Standard delivery to addresses in the United States is generally estimated at 10-15 business days after dispatch. Delivery timelines are estimates only and are not guaranteed.

Delivery may take longer for remote areas, during weather events, carrier delays, periods of high shipping volume, customs processing, or other circumstances outside our reasonable control.

Available shipping methods and applicable shipping charges are shown during checkout before you complete your purchase. Shipping charges may vary based on the delivery address, order contents, shipping method, promotion, or other checkout conditions.

Orders may be fulfilled and shipped from one or more fulfillment locations depending on inventory availability, item type, destination, and logistics requirements. Items in the same order may occasionally arrive separately.

When tracking is available, a shipment-confirmation email with tracking information is sent to the email address used at checkout after dispatch. Carrier tracking may take time to activate, and scan updates can pause during transit.

Please ensure that your shipping address is complete and accurate before submitting an order. If you need to request an address change, contact us immediately. We will try to assist if the order has not entered processing or shipment, but changes cannot be guaranteed after processing begins.

Kaeiya™ is not responsible for delivery issues caused by incomplete, incorrect, or undeliverable addresses supplied by the customer.

Some items, shipping methods, or carriers may not be available for P.O. Boxes, APO/FPO addresses, or U.S. territories. Where restrictions apply, available options will be shown at checkout or communicated by customer support.

Tracking may not update immediately after dispatch and can experience temporary pauses during carrier handoffs, weekends, holidays, customs processing, or busy delivery periods. Please allow several additional business days for updates before contacting us.

If your shipment appears lost or has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number. We will review the available shipping information and provide an appropriate next step where applicable.

If tracking shows “Delivered” but you cannot locate your package, please check around the delivery location, with household members, neighbors, building management, and your local carrier. Contact us if the package remains missing so we can review the situation.

Contact us promptly if an item arrives damaged, incomplete, or incorrect. Please include your order number, a clear description of the issue, relevant photos or videos, and photos of the shipping label and outer packaging when applicable.

If international shipping is offered, delivery availability, timing, duties, taxes, customs fees, and import requirements may vary by destination. Any duties, taxes, or fees imposed by the destination country are the customer’s responsibility unless otherwise stated at checkout.