Kaeiya™ offers home accents, party details, decorative pieces, tabletop accessories, celebration goods, and useful everyday items for welcoming spaces and gatherings.

We aim to display products accurately. Minor differences in color, finish, texture, dimensions, or packaging may occur because of lighting, screen settings, material characteristics, and normal production variations.

Small differences that do not affect normal use or the main function of an item are generally not considered defects. If you believe your item has a quality issue, please contact us with clear photographs or videos.

Orders are typically processed within 2-4 business days after payment is successfully confirmed. Processing may take longer during holidays, high-volume periods, or when additional verification is required.

Estimated U.S. delivery is generally 10-15 business days after dispatch. Delivery times are estimates and may vary due to carrier operations, weather, customs, address accuracy, or other circumstances outside our control.

Available shipping options and the applicable shipping charge, if any, are shown during checkout before you complete your order.

When tracking is available, it is sent to the email address used at checkout after the order has been dispatched. Carrier scans may take time to appear or update.

Tracking activity can pause during carrier handoffs, weekends, holidays, customs processing, or periods of high shipping volume. Please allow a few additional business days, then contact us if the issue continues.

Please check around the delivery location, with household members, neighbors, building staff, and your local carrier. If the package remains missing, contact us with your order number so we can review the available information.

Contact us as soon as possible. We will try to help if the order has not entered processing or shipment. Once an order has been processed or dispatched, cancellation or changes may no longer be possible.

Eligible return requests must be submitted within 30 calendar days after confirmed delivery. Please review the Return & Refund Policy before requesting a return.

Email us with your order number, the item you wish to return, and the reason for the request. Do not send an item back until you receive return authorization and instructions from customer support.

Do not send returns to the business address shown on this page unless customer support specifically instructs you to do so. Approved returns receive the appropriate return address and instructions.

Return-shipping responsibility depends on the reason for return and the terms of our Return & Refund Policy. If an error is confirmed on our side, an appropriate solution will be provided.

Once an approved return is received and inspected, refunds are generally processed within 5-10 business days after approval. The time for funds to appear depends on your bank or payment provider.

Contact us promptly with your order number, a description of the issue, clear photographs or videos, and photos of the outer packaging and shipping label where relevant.