Depending on how you use our website, we may collect:

• Contact information, such as your name, email address, telephone number, and shipping or billing address;
• Order and transaction information, such as products purchased, order number, payment status, delivery information, and return or refund requests;
• Account information, if you choose to create an account;
• Device, browser, IP address, cookie, and website-usage information;
• Communications you send to us, including customer-support requests, reviews, or other messages.

We collect information directly from you when you place an order, contact customer support, subscribe to communications, create an account, submit a review, or otherwise interact with our website. We may also collect information automatically through cookies and similar technologies, and from service providers that help process payments, deliver orders, prevent fraud, or operate the store.

We may use personal information to:

• Process, fulfill, and communicate about orders;
• Provide customer support and respond to questions;
• Arrange shipping, delivery, returns, refunds, and exchanges where applicable;
• Improve our products, website, and customer experience;
• Detect, investigate, and help prevent fraud, security issues, or misuse;
• Send promotional communications where permitted and subject to your preferences;
• Comply with applicable legal, accounting, tax, and regulatory obligations.

We and our service providers may use cookies, pixels, tags, and similar technologies to remember preferences, keep the website functioning, understand website traffic, measure performance, and support relevant advertising where permitted. You may control certain cookies through your browser settings, but disabling cookies may affect some website features.

We may disclose personal information to service providers that support our operations, including Shopify, payment processors, shipping and fulfillment partners, fraud-prevention providers, customer-service tools, analytics providers, and professional advisers. These parties receive information only as needed to perform services for us or to comply with legal obligations.

We may also disclose information when required by law, to respond to valid legal requests, to protect rights or safety, or in connection with a business transaction such as a merger, acquisition, or reorganization.

Depending on your location and how applicable privacy laws define these terms, certain disclosures of online identifiers or usage information to advertising and analytics providers may be considered “sharing” or a “sale.” You may have the right to opt out of certain targeted advertising or data-sharing activities. To make a request, contact service@kaeiya.com.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, resolve disputes, enforce agreements, maintain business records, and meet legal or regulatory obligations.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to object to certain processing, withdraw consent where processing is based on consent, or opt out of certain targeted advertising activities.

To make a privacy request, email service@kaeiya.com. We may need to verify your identity before completing a request.

Our website is not directed to children. We do not knowingly collect personal information from children under the age required for consent under applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, or content practices of third-party sites that are not controlled by us.

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, legal requirements, or other reasons. Any revised version will be posted on this page and becomes effective when posted.